Bee-ICT is looking for a Business Analyst CRM for our client in Brussels.
 
Start: asap
End: 10/2021
 
Mission
You  performs your activities in support of a sponsor and in close collaboration with other functions (Compliance, Operations, Sales…). By being involved during all phases of the end-to-end delivery lifecycle you ensures the ultimate value creation of the initiative.
 
Responsibilities

• Works in close collaboration with the Compliance, Operations, Sales and IT and supports the definition of the business required, the detailed processes and the conceptual architecture
• Involves external and/or internal end-users to identify, confirm and validate the needs and pain points
• Consolidates the different needs and input and ensures the validation thereof with the concerned stakeholders
• Translates the consolidated needs into a Product Roadmap and/or Features, applying the Minimum Viable Product (MVP) concept throughout
• Defines the business case and prepares the related administration, including the management of the different project portfolio management tools
• Defines the acceptance criteria of Features, in collaboration with the concerned stakeholders and Product Owner
• Aligns with the different support functions (Legal, Compliance, Risk, Global Security…) to ensure that the proposed solution complies with their expectations
• Assists the sponsor with preparing the reporting for the difference governance bodies
• Works in close collaboration with the Squad Product Owner and development team during the refinement of Features to ensure they consistently have all necessary information to correctly prepare the Features for development
• Ensures that the scope of the defined Features is respected during the refinement and delivery of the Features
• Facilitates and leads discussions between the different stakeholders
• Takes action in case the proposed solution requires review due to conceptual or technical constraints identified
• Provides support during business and user testing, and also tests the delivered solution in order to ensure acceptable quality
• Actively participates to the different review meetings in order to follow up on delivery progress and provide feedback to the Squads
• Supports the change management by preparing training materials and instructions

 
Skills

• Dutch, French and English
• Business Analyst (5 + years’ experience)
• Sound functional knowledge of IT and related concepts
• Process management/BPM skills
• Strong data analysis skills
• Hands-on experience with the agile methodology
• Very good knowledge of MS Excel and MS PowerPoint
• Proven experience with CRM projects and/or processes
• Experience with digital transformation projects in a client-facing environment
• Ability to lead meetings
• Strong business writing skills
• Ability to perform a cost/benefit analysis and to define a business case
• Ability to make a distinction between the must-have and the nice-to-have
• Experience with rapid prototyping techniques and tools (Axure, Balsamiq…) is a plus
• Knowledge of project management tools (JIRA, Agile Central…) is plus
• Knowledge reporting tools and/or techniques (Business Objects, Adobe Analytics, SQL…) is a plus
• Sound knowledge of financial services